Tabel 3.3 Rambu-rambu INFORMASI UMUM



“Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value.
Nothing else constitutes quality” - Peter Drucker